Pharmacy Manager

Walgreens•Corinth, TX

7d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic medication consulting and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The position delivers patient counseling and pharmacist services, maintains compliant and efficient pharmacy operations, and works with patients, medical providers, insurance companies, store leadership, and centralized support to resolve issues and support care. It also manages staff hiring, training, coaching, performance reviews, and employee relations; maintains required professional credentials and knowledge; analyzes pharmacy performance; and develops relationships with the local medical community to promote pharmacy and health services.

Requirements

BS in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, answer questions, resolve issues, and model customer-service practices that support a positive patient experience.
Promote awareness and use of pharmacy and healthcare services, including medication consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by store or district leadership.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist tasks, including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, and standards; establish efficient workflows, oversee staff scheduling and role assignments, and manage pharmacy opening, closing, and shift changes.
Apply Good Faith Dispensing requirements alongside state and federal controlled-substance laws when filling prescriptions.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve payment rejections, work with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other required pharmacy documentation.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure employment-law compliance.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and work with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and seek feedback and professional development.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify trends and improvement opportunities.
Build relationships with local medical professionals, promote pharmacy services in the community, and support the Store Manager in expanding community health and wellness awareness.