Pharmacy Manager

Walmart•Kitchener, ON

4d•CA$50 - CA$67•Onsite

About The Position

The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see that the Pharmacy operates according to Walmart policy, professional standards, and provincial and federal regulations. This role involves leading the Pharmacy and OTC teams, managing operations to achieve plans and budgets, ensuring efficient scheduling, developing business action plans, maintaining accurate inventories, addressing customer complaints, and ensuring a clean and professional pharmacy environment. The manager will also cascade communication, execute assigned programs, build relationships with healthcare providers, and ensure the pharmacy is operational during posted hours. Additionally, the role includes supervising the OTC manager, ensuring excellent patient experience, accepting and filling prescriptions accurately and safely, counseling patients, proper storage of pharmaceuticals, operating pharmacy equipment, protecting patient privacy, and ensuring patients receive eligible services.

Requirements

Age - 16 or older
Pharmacist License (secondary optional permit in Alberta: CA_APA - Additional Prescribing Authorization)

Responsibilities

Lead the Pharmacy and OTC teams including participation in the recruitment and interviewing of candidates, train all associates on OBWs/SOPs and Walmart workflow and ensures their execution.
Develop, assess, motivate and retain team members.
Promote Walmart's brand to team members and customers.
Develop a functional and collaborative with the Prof Services District Manager.
Develop a functional and collaborative relationship with the Store Management team and the Store Manager.
Operate Pharmacy to achieve established plans and budgets.
Responsible for efficient Associates' scheduling according to business needs, ongoing associate assessment and periodic performance reviews.
Responsible for developing and executing business action plans to meet the corporate goals and developing corrective action plans based on deficiencies identified in reports (P&L, FSA visits, POAs, etc.) or by audits and DM visits.
Responsible for maintaining accurate inventories in the Pharmacy by following Walmart OBWs/SOPs (receiving inventory management, disposal of expired products), addressing all customer complaints and resolve all customer problems to ensure excellent customer experience.
Responsible for the regular care of the Pharmacy to ensure a proper appearance and hospital clean environment for associates and patients.
Maintain the professional image for the Pharmacy area as per Workstation Standardization and 6S Audit.
Responsible for cascading communication coming from the SSC to all Pharmacy associates and OTC.
Execute all programs assigned to the Pharmacy by the Prof Services team.
Develop and establish collaborative relationships with other health care providers within the store (clinics, Vision Centre, their community etc.).
Ensure that Pharmacy is open and operational during the posted business hours.
Supervise and support the OTC manager in their everyday duties and responsibilities.
Ensure excellent patient experience, locate merchandise on the sales floor.
Establish and develop a strong working relationship with Professional Services District Managers and other stakeholders.
Accept prescriptions and/or refill requests from Customers, Doctors or Hospitals.
Ensure all prescriptions are filled accurately, efficiently, and safely using the established workflow models and counsel all patients on sold pharmaceutical products.
Ensure proper storage of pharmaceutical products.
Execute processes as per OBWs/SOPs.
Ability to operate all equipment in the pharmacy (register, computer system etc.)
Protect and maintain patient privacy at all times and follow provincial regulations established by the regulatory body.
Ensure patients receive all eligible services they are entitled to (medication reviews, injections etc.) to meet specific patient needs.
Ensure that Pharmacy is open and operational during the posted business hours.