Pharmacy Manager

CVS Health • Chesapeake, VA

11d

About The Position

CVS Health is seeking a Pharmacy Manager to lead and develop a pharmacy team that delivers excellent patient care. The manager sets a culture of safety, quality, inclusion, accountability, and compassionate service; coaches colleagues; supports pharmacy performance; and oversees safe and compliant pharmacy operations. The role includes working the bench, counseling patients, supporting immunization and clinical services, onboarding and training pharmacy personnel, managing performance, and partnering with the Store Manager to maintain pharmacy staffing and talent pipelines.

The Pharmacy Manager ensures accurate prescription fulfillment, effective inventory management, adherence to cold-chain practices, and compliance with applicable laws, regulations, professional standards, and CVS policies. The manager reviews operational reporting and develops action plans, maintains clinical and technical skills, supports patient access and outcomes, and contributes flexibility to meet scheduling and business needs. The role requires regular and predictable attendance, including nights and weekends, and has an anticipated schedule of 40 hours per week.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate on tasks and pivot quickly to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills for prescription dispensing calculations.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to complete the physical demands of the role, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
• Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
• Ability to communicate detailed information accurately and receive detailed oral instructions.
• Team leadership skills, including delegation, collaboration, motivation, coaching, feedback, accountability, and adaptability.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy team members during bench shifts, coach them, and follow up on pharmacy performance measures.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support accurate prescription fulfillment.
• Promote compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians who are learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, and track their progress toward required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and create action plans addressing workflow, service, patient care, and compliance gaps.
• Build a safe, inclusive, empowering team culture, invite feedback, and take relevant action.
• Maintain clinical and technical skills through required training and continuing education, and seek opportunities to expand knowledge.
• Support pharmacist-delivered clinical services, including testing and prescribing services where permitted, and empower the team to provide holistic care.
• Comply with federal and state laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substances, recordkeeping, patient privacy, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example; delegate, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed