Pharmacy Manager

CVS Health•Fort Lauderdale, FL

24d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional, safe, and compliant patient care. The role models compassionate service, coaches colleagues, supports pharmacy performance, and oversees prescription fulfillment, counseling, immunizations, inventory, onboarding, training, scheduling, and regulatory compliance. The manager partners with the Store Manager and pharmacy leadership to address performance gaps, maintain a talent pipeline, and create a safe, inclusive, and empowering team environment. The role also supports pharmacist-delivered clinical services, maintains current clinical and technical skills, and complies with applicable laws, professional standards, and CVS Health policies.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift quickly between tasks, and verify prescription information and label accuracy.
Customer-service and teamwork skills, including responding appropriately to patients’ reactions.
Verbal and written communication skills, active listening, and ability to convey detailed spoken instructions accurately.
Mathematical reasoning skills for prescription calculations, such as quantity and days’ supply.
Problem-solving skills for challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, and manage pharmacy team members.
Ability to adapt to changing circumstances and take accountability.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; stoop and bend; and handle items between low and high positions.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Ability to express and exchange ideas verbally and receive detailed information through oral communication.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing compliance with pharmacy workflow procedures and safety guardrails.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and track completion of training and licensure requirements.
Ensure compliance with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and track their required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, provide annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write, delegate, and oversee the pharmacy schedule.
Review business reporting and develop action plans to address operational, workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety, and act on relevant team feedback.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements concerning controlled substances, records, patient privacy, security, and workplace safety.
Lead by example, delegate tasks, motivate and develop team members, provide feedback and coaching, and address performance or conduct issues, including discipline or termination as appropriate.
Complete other tasks as directed by a Supervisor or Manager.