Pharmacy Manager

CVS Health • Greece, NY

14d • $65 - $85 • Onsite

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and guide teams through change. They model genuine care and high standards, support onboarding and colleague recognition, and perform pharmacy bench duties such as coordinating workflow, counseling patients, and following legal and regulatory requirements.

The role directly manages pharmacy operations and team performance, including safe and accurate prescription fulfillment, immunization services, inventory management, training and licensure progress, regulatory compliance, scheduling, and performance reviews. Pharmacy Managers partner with Store Managers and pharmacy colleagues to support staffing and talent development, review business reporting, and address operational or patient-care gaps. They foster a safe, inclusive, and empowering environment and maintain clinical and technical skills as services and industry requirements evolve.

The position also supports pharmacist-delivered clinical services where permitted, including testing and prescribing services. It requires an active pharmacist license in the state where the store is located, an active NPI, and 1–2 years of pharmacist experience. The position is full-time, with 37 anticipated weekly hours. The stated typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Benefits for eligible full-time colleagues include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Regular and predictable attendance, including nights and weekends.
• Ability to concentrate, switch between tasks, and confirm prescription and label accuracy.
• Customer service, team orientation, and ability to respond appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
• Problem-resolution skills for challenging patient or colleague interactions.
• Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; handle precision tasks; and maintain close visual acuity.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Ability to receive detailed oral information and accurately express or exchange detailed spoken instructions.
• Team leadership skills, including delegation, collaboration, motivation, coaching, feedback, accountability, adaptability, and problem-solving.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, model best practices, and promote excellent patient care.
• Manage and support pharmacy team members during bench shifts through coaching, follow-up, and performance improvement.
• Promote safe and accurate prescription fulfillment by following and directing compliance with pharmacy workflow procedures and safety guardrails.
• Counsel patients and provide safe, appropriate dispensing and immunization services.
• Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and resolve insurance or medication issues proactively.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and monitor their required training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, provide annual performance reviews, and address performance gaps.
• Adapt to scheduling and business needs, contribute to a safe and inclusive team environment, and write or oversee preparation of the pharmacy schedule.
• Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, and psychological safety by welcoming feedback and taking appropriate action.
• Maintain clinical and technical skills, complete company-required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
• Lead by example; delegate, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate; solve problems and take accountability for changing circumstances.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, subject to eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed