Pharmacy Manager

CVS Health•Huntington, WV

5d•$65 - $81

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The role models CVS Health’s purpose and standards, supports team onboarding and development, and recognizes colleagues’ successes. The Pharmacy Manager also works at the bench, coordinates team workflow, counsels patients, and ensures compliance with legal and regulatory requirements. The position manages pharmacy operations and staff, including prescription dispensing, immunization services, inventory practices, training, scheduling, performance management, and compliance. The manager partners with the Store Manager and pharmacy colleagues to support patient access, positive patient experiences, a safe and inclusive workplace, and improved health outcomes through pharmacist-delivered clinical services where permitted.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including recognizing and responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and conveying detailed instructions accurately.
Mathematical reasoning skills sufficient to calculate quantities, days’ supply, and prescription fills.
Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback, and address team performance.
Ability to be mobile and remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to work in a safe, inclusive, and collaborative environment.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead the pharmacy team during bench shifts; coach colleagues and follow up consistently to strengthen pharmacy performance.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, provide CVS workflow training, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete training required for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reports, identify operational opportunities, and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture, invite feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as COVID/flu testing and hormonal contraception services, where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety and inclusion.
Lead by example; delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to changing circumstances, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.