Pharmacy Manager

CVS Health • Huntington, WV

4d

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, guide the team through change, and address performance opportunities. The manager models compassionate care and effective pharmacy practice, supports program awareness and onboarding, recognizes colleagues, and oversees pharmacy operations and team performance. The role includes working at the pharmacy bench, counseling patients, and ensuring compliance with legal and regulatory requirements.

The Pharmacy Manager works with the Store Manager and pharmacy colleagues to maintain effective staffing, training, scheduling, inventory management, prescription fulfillment, and patient services. The manager builds an inclusive culture focused on safety, accountability, empowerment, and continuous improvement. The position also supports pharmacist-delivered clinical services, including testing and prescribing where permitted, while following applicable laws, professional standards, and company policies.

Requirements

• Active Pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, including active listening and the ability to convey and receive detailed information accurately.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and prescription filling requirements.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to lead, delegate, motivate, collaborate, and foster accountability and high performance.
• Ability to work safely and meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustment, stooping, and close visual work.
• Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, modeling safe and appropriate dispensing, patient counseling, and immunizing practices.
• Oversee pharmacy bench shifts, coach colleagues, follow up on performance, and improve pharmacy performance measures.
• Direct the team in following pharmacy workflow procedures and safety guardrails to ensure safe, accurate prescription fulfillment.
• Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Onboard and train newly hired Technicians and Pharmacists, including training on CVS workflow, and monitor progress toward required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation, conduct annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reports, identify operational gaps, and develop action plans for workflow, service, patient care, and compliance.
• Build a safe, inclusive, and engaging team culture, invite feedback, and take appropriate action to support psychological safety.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permissible, and encourage holistic care across the patient journey.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including controlled-substance requirements and patient privacy and security.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Lead by example; delegate tasks; motivate, coach, reinforce, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Address challenges using problem-solving skills, adaptability, and accountability, and perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed