Pharmacy Manager

CVS Health • Pensacola, FL

22d • Onsite

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, cultivate a culture of excellence, and support safe, compliant pharmacy operations. They model compassionate care, coach team members, oversee pharmacy workflow and performance, and help patients navigate health care through safe dispensing, counseling, immunizations, and pharmacist-delivered clinical services where permitted.

The manager oversees onboarding and training for pharmacists and technicians, supports licensure progress, manages team performance and scheduling, partners with the Store Manager on cross-training and talent development, and reviews business reporting to create action plans. The role also maintains compliance with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance dispensing and recordkeeping and protection of patient privacy and security. The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs. The stated anticipated schedule is 32 hours weekly; the position is classified as full time.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a pharmacist.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ reactions.
• Verbal and written communication skills to interact with patients and colleagues, including active listening.
• Mathematical reasoning skills for prescription calculations, such as tablet quantities and days’ supply.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to lead, delegate, motivate, coach, provide feedback, and support team performance.
• Adaptability, accountability, and problem-solving skills.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and bend to move items; and perform work requiring close visual acuity.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; consistently move objects using negligible force.
• Ability to communicate detailed or important spoken instructions accurately and receive detailed information orally.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy team members during bench shifts, coaching them and following up to improve pharmacy performance measures.
• Direct the pharmacy team in following workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations, and identify and support technicians learning to immunize.
• Manage pharmacy inventory and coach the team on inventory best practices, particularly protection of cold-chain products.
• Onboard and train new technicians and pharmacists for the store and district, monitoring timely completion of required training and licensure.
• Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure on time.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reporting, identify operational gaps, and develop action plans involving workflow, service, patient care, and compliance.
• Build a safe, empowering, inclusive team culture, encourage feedback, and take appropriate action.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted, and empower the team to provide holistic care.
• Follow applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy and security, and workplace safety and inclusion.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example; delegate tasks, empower and motivate team members, foster collaboration, and reinforce standards and performance.
• Coach, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Complete additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed