Pharmacy Manager

CVS Health•Bellevue, PA

22d•$65 - $81•Onsite

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, lead through change, and identify and address performance opportunities. They model genuine care, support program awareness and onboarding, recognize colleague success, and maintain best practices while working the pharmacy bench, including patient counseling and compliance with legal and regulatory requirements. The role includes managing pharmacy operations and team performance; supporting safe, accurate prescription fulfillment; improving patient experiences; offering immunizations and clinical services where permitted; managing inventory; onboarding and training pharmacy colleagues; ensuring regulatory compliance; partnering with the Store Manager on talent development; and maintaining a safe, inclusive, and engaging team environment. The Pharmacy Manager reviews business reporting, develops action plans, keeps clinical and technical skills current, and complies with relevant laws, professional standards, and CVS Health policies.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Friendly, patient-focused service skills and ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills for prescription calculations, such as quantity and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to complete required training within the designated timeframe.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close-visual-acuity tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to convey and receive detailed information through spoken communication.
Leadership skills, including delegation, collaboration, motivation, coaching, feedback, accountability, and adaptability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory and coach the team on inventory best practices, particularly cold chain protection.
Conduct onboarding for new Technicians and Pharmacists in the store and district, including CVS workflow training, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained pharmacy colleagues and support their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, conduct annual reviews, and address performance gaps.
Adapt to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reports and develop action plans to address workflow, service, patient care, and compliance gaps.
Establish a culture of safety, empowerment, and inclusion; invite feedback and take appropriate action.
Maintain clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate, empower, motivate, coach, provide feedback to, discipline, and when appropriate terminate pharmacy team members; address challenges and adapt accountably.
Perform additional tasks as directed by a Supervisor or Manager.