Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The position oversees pharmacy operations, including patient counseling, prescription processing, regulatory compliance, workflow and scheduling, insurance claims, pharmacy systems, documentation, and department maintenance. It also leads pharmacy staff hiring, training, performance management, and employee relations, while maintaining required credentials and continuing professional development. The Pharmacy Manager analyzes business performance, manages assets and inventory, collaborates with the Store Manager, and builds relationships with the local medical community to promote pharmacy services and growth.
Requirements
- Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
- Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
- For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Provide patient consultation on medications, interactions, side effects, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
- Promote a positive patient experience, identify patient needs, resolve issues, and increase awareness of pharmacy and healthcare services.
- Participate in community events as requested by store or district leadership.
- Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
- Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
- Ensure pharmacy operations comply with regulations, company policies, controlled substance laws, and Good Faith Dispensing requirements.
- Establish efficient pharmacy workflows; oversee scheduling, role assignments, shift changes, and opening and closing procedures.
- Collaborate with the Store Manager to identify and develop strategic business opportunities.
- Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify opportunities to improve productivity.
- Ensure insurance claims are processed accurately, resolve payment rejections, and work with insurers and medical providers on patient issues and audits.
- Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, allergies, alternatives, and related questions.
- Partner with centralized support for patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
- Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain an efficient and presentable department.
- Prepare and submit records, reports, and documentation required by law and company processes.
- Collaborate with the Store Manager on hiring, discipline, termination, employment law compliance, staff goals, teamwork, training, performance reviews, recognition, and career progression.
- Address employee relations concerns and support team member welfare and morale.
- Maintain required licenses, credentials, and certifications; complete required education and training and pursue professional development.
- Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
- Analyze pharmacy financial, customer service, and inventory data; oversee asset protection and inventory management; identify trends and improvement opportunities.
- Build relationships with local healthcare providers and promote pharmacy services and growth within the community.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
