Pharmacy Manager

Walgreens•West Palm Beach, FL

14d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies, while managing pharmacy workflow, financial performance, inventory, and patient experience. The role also manages pharmacy staff performance, engagement, training, coaching, and formal performance management. The Pharmacy Manager leads patient service and pharmacy operations, including counseling patients, dispensing medications, ensuring regulatory compliance, managing pharmacy systems and workflow, resolving insurance and patient issues, and maintaining the pharmacy department. The manager collaborates with the Store Manager on staffing, performance, strategic opportunities, and community health initiatives; analyzes pharmacy performance and inventory; and maintains required licenses, credentials, and professional knowledge.

Requirements

BS in Pharmacy or Pharm D degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors in the last performance review, if on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors in the last performance review, if on file.

Responsibilities

Engage patients, answer questions, resolve issues, and model customer service practices that support a positive patient experience.
Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medications, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist tasks, including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescribed medications.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards.
Establish and manage pharmacy workflows, including staff scheduling, role assignments, coordination, team suggestions, pharmacy opening and closing, and shift changes.
Apply Good Faith Dispensing policy requirements alongside state and federal controlled substance laws when filling prescriptions.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to support a functional and efficient department.
Prepare and submit records, reports, and documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, while ensuring compliance with employment laws.
Partner with the Store Manager to establish expectations and goals, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member morale and welfare.
Maintain required licensing, credentialing, and certification for clinical services.
Maintain and enhance pharmacy and healthcare knowledge, stay aware of retail and management developments, and pursue practices that improve business acumen and pharmacy performance.
Complete required education credits, training, and company learning modules; seek professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Develop relationships with local healthcare providers, promote the pharmacy business in the community, and support health and wellness awareness.