Pharmacy Manager

Walgreens • West Columbia, SC

4d • $67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting and clinical healthcare services to patients, including immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development.

The manager oversees pharmacy operations and regulatory compliance, supports patients and staff with pharmacy systems and insurance issues, and collaborates with the Store Manager on staffing, business opportunities, and performance. The role also builds relationships with the local medical community and promotes pharmacy and health and wellness services in the community.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
• Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average leadership-behavior rating of 3.7 or above on the last performance review, if on file.

Responsibilities

• Provide patients with medication counseling and answer questions about medicine use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Deliver customer service, resolve patient issues, anticipate patient needs, and promote Walgreens pharmacy and healthcare services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
• Provide clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
• Ensure pharmacy operations comply with state and federal regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
• Establish and manage pharmacy workflows, including staff scheduling, assigning roles, coordinating activities, opening and closing the pharmacy, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities and support health and wellness services and strategies.
• Maintain knowledge of pharmacy technology systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale systems; identify productivity improvements.
• Ensure insurance claims are processed accurately, resolve payment rejections and patient issues, and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions and address dosage, refills, interactions, allergies, alternatives, and other questions.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional and efficient department.
• Prepare and submit records, reports, and other documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination; ensure employment-law compliance.
• Set staff expectations and goals, foster teamwork, recognize improvements, oversee training, conduct performance reviews, and support career progression.
• Address employee relations concerns, complaints, and conflicts, and support team morale and welfare.
• Maintain required licenses, credentials, and certifications; complete required education credits and company training.
• Maintain and develop pharmacy, healthcare, retail, and management knowledge; seek feedback and professional development.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory, identify trends, and pursue improvements.
• Build relationships with local physicians, nurses, and other healthcare providers, and promote pharmacy business and health and wellness awareness in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager