Pharmacy Manager

CVS Health•Queensbury, NY

22d

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance. The role models compassionate care, supports onboarding and colleague development, and oversees pharmacy operations to ensure safe, accurate prescription fulfillment and compliance with legal and regulatory requirements. The manager works at the bench, provides patient counseling, supports immunization and clinical services, manages inventory and scheduling, reviews business performance, and builds a safe, inclusive, and effective team culture. The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs. It is a full-time role with 33.5 anticipated weekly hours. The stated base pay range is $65.00–$85.00 per hour; eligible compensation may also include a CVS Health bonus, commission, or short-term incentive program. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends, and ability to complete required training within the designated timeframe.
Ability to maintain attention and focus, shift between tasks, and confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients’ reactions.
Verbal and written communication skills, active listening, and ability to accurately convey and receive detailed spoken instructions.
Mathematical reasoning skills for prescription calculations, including quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead, delegate, coach, motivate, provide feedback, and manage pharmacy team performance.
Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust equipment precisely.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, follow up consistently, and strengthen pharmacy performance measures.
Direct pharmacy workflow and safety procedures to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their completion of required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance using observation, feedback, and results validation, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and create action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture and encourage feedback and appropriate follow-up.
Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including controlled-substance dispensing and recordkeeping, privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and address challenges using problem-solving, adaptability, and accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.