Pharmacy Manager

Walgreens•Hattiesburg, MS

12d•$67 - $91

About The Position

The Pharmacy Manager provides patient-focused pharmacy consulting and clinical healthcare services, including medication counseling, immunizations, diagnostic testing, and patient outcome services. The manager ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in compliance with applicable regulations and company policies. The role oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The Pharmacy Manager is responsible for pharmacy operations and regulatory compliance, including staffing and workflow coordination, prescription and insurance processing, clinical services, pharmacy systems, records, and department maintenance. The role also manages pharmacy staff hiring, training, performance, and employee relations in collaboration with the Store Manager. It supports business planning and performance improvement, builds relationships with local healthcare providers, and promotes pharmacy services in the community.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors in the most recent performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors in the most recent performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, address concerns, and model customer service practices that support a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generic and lower-cost alternatives, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
Ensure pharmacy operations comply with laws, regulations, company policies, and standards, including controlled-substance and Good Faith Dispensing requirements.
Manage pharmacy workflow, staff scheduling, role assignments, shift changes, and pharmacy opening and closing.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with their use; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately and resolve patient issues with insurers and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional and efficient department.
Prepare and submit records, reports, and other documentation required to operate the pharmacy business and comply with state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential employees and collaborate with the Store Manager on career progression.
Address employee relations concerns and support team morale by responding to welfare concerns, complaints, and conflicts.
Maintain required licenses, credentials, and certifications for providing clinical services.
Keep pharmacy and healthcare knowledge current through relevant publications, communications, training, and continuing education; pursue professional development and seek feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory, and identify performance trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support efforts to expand community health and wellness awareness.