Pharmacy Manager

Walgreens•Edgewater, FL

21d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are accurately compounded, reviewed, dispensed, and verified in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and formal performance management. The position is responsible for patient counseling and service, pharmacy operations and regulatory compliance, staff scheduling and supervision, clinical services, insurance claims and audits, pharmacy technology, records and reporting, and the maintenance and efficient operation of the pharmacy department. The manager works with the Store Manager and other partners on hiring, performance and employee relations, business planning, community relationships, and growth opportunities. The manager also maintains required credentials and develops their own pharmacy, healthcare, and management knowledge.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve concerns, answer questions, anticipate needs, and promote a positive patient experience.
Model customer-service practices and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medications, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and Good Faith Dispensing requirements, including controlled-substance laws.
Establish efficient pharmacy workflows; oversee scheduling, role assignments, coordination, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy technology and systems, support staff and patients using those systems, and identify productivity improvements.
Ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and conduct or participate in third-party audits.
Follow up with medical providers about prescriptions, dosages, refills, interactions, allergies, alternatives, and provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, cleaning, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required to operate the pharmacy under state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize improvement, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee-relations concerns and support staff welfare, morale, and conflict resolution.
Maintain required licenses, credentials, and certifications for clinical services; complete required education credits and company training.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify trends and opportunities for improvement.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.