Pharmacy Manager

CVS Health • Katy, TX

26d • $65 - $85 • Onsite

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and maintain operational excellence. The role models compassionate care, supports team development and performance, and leads through change while identifying and addressing opportunities for improvement.

The manager oversees pharmacy operations and team performance, including safe and accurate prescription fulfillment, patient counseling, immunization services, inventory management, onboarding and training, scheduling, and regulatory compliance. The role works with the Store Manager and pharmacy colleagues to maintain a talent pipeline, develop staff, deliver clinical care where permitted, and ensure compliance with applicable laws, professional standards, and CVS Health policies. The manager is expected to adapt to business and scheduling needs and contribute to a safe, inclusive, and engaging workplace.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Regular and predictable attendance, including nights and weekends.
• Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Customer-service and team-orientation skills, including responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills for prescription calculations, such as quantity and days’ supply.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to lead, delegate, motivate, coach, provide feedback, and foster collaboration and accountability.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stoop, and perform repetitive finger and hand movements; and maintain close visual acuity.
• Ability to lift up to 20 pounds occasionally and up to 10 pounds frequently, and to exert comparable force as described.
• Ability to communicate spoken instructions accurately and receive detailed information orally.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, coaching team members and following up on performance measures.
• Ensure the team follows pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote positive patient experiences through empathetic care, collaboration with the patient’s healthcare team, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Conduct onboarding and training for newly hired Technicians and Pharmacists, and ensure trainees complete required training and licensure on time.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and support their completion of required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, validation, annual reviews, and follow-up on gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reporting and develop action plans to address operational, workflow, service, patient-care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes by providing pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empowering the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements concerning controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Lead by example, delegate tasks, motivate and coach team members, provide feedback, and address performance issues, including discipline or termination when appropriate.
• Complete additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed