Pharmacy Manager

Walgreens • El Paso, TX

5d

About The Position

The Pharmacy Manager provides pharmacy consulting and clinical healthcare services to patients, including medication counseling, immunizations, diagnostic testing, and medication management. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in compliance with regulatory requirements and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development.

The manager leads pharmacy operations, including scheduling and coordinating staff, maintaining pharmacy systems and facilities, handling insurance and provider-related issues, and ensuring required records and reports are completed. They also oversee hiring and performance management in partnership with the Store Manager, support staff training and career development, analyze business performance, and develop relationships with local healthcare providers and the community.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing.
• Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co. (internal candidates only).
• For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, address questions and concerns, and provide a positive patient experience.
• Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and wellness services.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties such as compounding, drug therapy reviews, prescription verification, medication management, and dispensing medications accurately.
• Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including controlled-substance and Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, shift changes, and opening and closing procedures.
• Collaborate with the Store Manager to develop strategic business opportunities and support community health and wellness awareness.
• Maintain knowledge of pharmacy technology and support staff and patients with pharmacy systems, prescription fulfillment, billing, documentation, training, inventory, and point-of-sale systems.
• Improve productivity, resolve insurance claim rejections, work with insurers and medical providers, and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and discuss alternatives or answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration, exception resolution, and patient issue resolution.
• Conduct virtual product reviews according to company procedures and guidelines when working in virtual environments.
• Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
• Prepare and submit records, reports, and other documentation required by state and federal law.
• Collaborate with the Store Manager on staff hiring, discipline, and termination as needed, while ensuring compliance with employment laws.
• Set staff expectations and goals, foster teamwork, recognize improvements, conduct performance reviews, identify high-potential employees, and support career progression.
• Address employee relations concerns, complaints, and conflicts, and support staff morale and welfare.
• Maintain required licenses, credentials, and certifications; complete required education credits and training.
• Maintain and enhance pharmacy, healthcare, retail, and management knowledge and pursue professional development.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory performance; oversee asset protection and inventory management; identify trends and improvement opportunities.
• Build relationships with local physicians, nurses, and other healthcare providers, and promote pharmacy services in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager