Pharmacy Manager

Walgreens • Fountain Valley, CA

18d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients on effective medication use and drug interactions, and offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are accurately compounded, reviewed, dispensed, and verified in compliance with regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development.

The manager counsels patients, performs pharmacist and clinical services, supports pharmacy technology and insurance processes, maintains pharmacy operations and required records, and works with medical providers, insurance companies, store leadership, and the local healthcare community. The role also oversees hiring and staff management in partnership with the Store Manager, supports team development, and promotes pharmacy and health services in the community.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
• Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates, an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates, an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.

Responsibilities

• Greet and assist patients, resolve issues, answer questions, anticipate needs, and promote a positive patient experience.
• Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by store or district leadership.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, interpreting prescriptions, and dispensing medications accurately.
• Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing and controlled-substance requirements.
• Establish efficient pharmacy workflows; oversee scheduling, role assignments, team activities, and staff suggestions; manage pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to define and develop strategic business opportunities.
• Maintain knowledge of pharmacy technology systems and support staff and patients with technology-related issues.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and providers and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and discuss alternatives or answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration, exceptions, and patient issues; conduct virtual product reviews according to company procedures when applicable.
• Maintain and improve the pharmacy department, including housekeeping, repairs, equipment, and layout.
• Prepare and submit records, reports, and other documentation required by law to operate the pharmacy.
• Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
• Partner with the Store Manager to set expectations and goals, promote teamwork, recognize staff improvements, and manage career progression.
• Oversee staff training and conduct formal performance reviews; address employee relations concerns and support team morale and welfare.
• Maintain required licenses, credentials, and certifications; complete required education credits and training.
• Keep current with pharmacy, healthcare, retail, and management developments and pursue professional development and feedback.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
• Build relationships with local healthcare providers and promote pharmacy services and business growth in the community.
• Support the Store Manager in increasing community awareness of health and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager