Pharmacy Manager

Walgreens • Crowley, LA

7d • $67 - $91

About The Position

The Pharmacy Manager provides empathetic medication consulting and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development.

The position leads patient service and pharmacy operations, including counseling patients, reviewing and dispensing prescriptions, supporting insurance claim resolution, maintaining regulatory compliance, and coordinating pharmacy staffing and workflow. It also manages staff hiring, training, performance, and employee relations; maintains required credentials and professional knowledge; communicates company health and wellness strategies; and analyzes business performance and community growth opportunities.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer, or willing to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
• Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the prior 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.

Responsibilities

• Engage patients, answer questions, resolve issues, and model customer-service practices that promote a positive patient experience.
• Promote awareness and use of pharmacy healthcare services, including consultations, medication management, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
• Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, and activities; solicit team suggestions; and manage opening, closing, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities and communicate relevant health and wellness strategy information to pharmacy staff.
• Maintain knowledge of pharmacy technology systems and support staff and patients in using them; identify opportunities to improve productivity.
• Ensure accurate insurance claim processing, resolve issues with insurers and medical providers, and conduct or participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures where applicable.
• Maintain and improve the pharmacy department, including housekeeping, repairs, equipment, and layout.
• Prepare and submit records, reports, and other documentation required by law or company processes.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
• Establish staff expectations and goals, foster teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
• Identify high-potential employees and collaborate with the Store Manager on career progression.
• Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
• Maintain required licenses, credentials, and certifications; complete required education credits and company training.
• Maintain and enhance pharmacy, healthcare, retail, and management knowledge, and pursue professional development and feedback.
• Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify performance trends and improvement opportunities.
• Develop relationships with local healthcare providers, promote the pharmacy in the community, and support community health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager