Pharmacy Manager

Walgreens • Clarkston, WA

26d • $67 - $91

About The Position

The Pharmacy Manager provides medication counseling and clinical healthcare services to patients, ensures prescriptions are accurately reviewed, compounded, dispensed, and verified in accordance with applicable regulations and company policies, and manages pharmacy workflow, financial performance, inventory, and patient experience. The role leads pharmacy staff performance, engagement, training, coaching, and formal performance management.

The manager oversees pharmacy operations and regulatory compliance; supports patients and staff with pharmacy technology and insurance claims; provides clinical services such as immunizations and diagnostic testing; and maintains required documentation and pharmacy facilities. Working with the Store Manager, the manager supports hiring and employee relations, staff development, business planning, community outreach, and the growth of health and wellness services.

Requirements

• BS in Pharmacy or PharmD from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
• Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• Maintain required licensing, credentialing, and certification established by federal and state regulations to provide clinical services.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Greet and assist patients, resolve issues, answer questions, and model customer service practices that promote a positive and inclusive patient experience.
• Anticipate patient needs and promote pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost options, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, reviewing prescriptions, and dispensing medications accurately.
• Ensure pharmacy compliance with regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows; oversee scheduling, role assignments, team coordination, pharmacy opening and closing, and shift changes.
• Collaborate with the Store Manager to define and develop strategic business opportunities.
• Maintain knowledge of pharmacy information systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale systems; identify productivity improvements.
• Ensure insurance claims are processed accurately and resolve patient issues with insurers and medical providers, including through third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
• Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout improvements.
• Prepare and submit records, reports, and documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination; ensure compliance with employment laws.
• Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
• Identify high-potential team members and collaborate with the Store Manager on their career progression.
• Address employee relations concerns, complaints, and conflicts, and support team-member welfare and morale.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required training and education; and pursue professional development.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
• Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; identify trends and opportunities for improvement.
• Build relationships with local healthcare providers and promote pharmacy services and business growth in the community.
• Support the Store Manager in expanding community awareness of health and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager