Pharmacy Manager

CVS Health • Tallahassee, FL

4d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The manager models compassionate care, oversees pharmacy operations and bench shifts, supports safe and accurate prescription fulfillment, and ensures compliance with legal, regulatory, and company requirements. The role includes coaching and developing colleagues, onboarding pharmacists and technicians, managing performance and scheduling, and working with the Store Manager to maintain a pipeline of colleagues trained to support pharmacy operations. The Pharmacy Manager also reviews operational reporting, develops action plans, supports immunization and pharmacist-delivered clinical services where permitted, and maintains relevant clinical and technical skills. The role requires regular and predictable attendance, including nights and weekends, and the ability to meet physical demands such as standing for extended periods, reaching, handling items, and occasionally lifting up to 20 pounds.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to attend work regularly and predictably, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift quickly between tasks, and verify prescription information and label accuracy.
• Ability to provide friendly customer service, recognize and respond appropriately to patients’ reactions, and communicate effectively with patients and colleagues.
• Ability to use active listening and convey detailed spoken instructions accurately.
• Mathematical reasoning to determine quantities, days’ supply, and bottle counts for prescriptions.
• Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, bag, reach, stretch, grasp, type, and handle items; adjust machines precisely; and stoop and bend to move items between low and high positions.
• Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.
• Ability to lead and manage a team, delegate tasks, foster collaboration, motivate colleagues, solve problems, adapt to changing circumstances, and take accountability.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, model best practices, and cultivate a culture of safety, empowerment, inclusion, and compassionate patient care.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy staff during bench shifts; coach team members and follow up on pharmacy performance measures.
• Direct the team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Provide compassionate patient service, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, and track timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, conduct annual reviews, and address performance gaps.
• Remain flexible to meet scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
• Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Demonstrate attention and focus, customer service, communication, mathematical reasoning, and problem-solving skills.
• Lead by example; delegate tasks, empower and motivate team members, foster collaboration, and coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed