Pharmacy Manager

CVS Health•Winston-Salem, NC

12d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and maintain a culture of safety, inclusion, and accountability. The role models compassionate service, coaches colleagues, supports change, and identifies opportunities to improve pharmacy performance. The manager oversees pharmacy operations and team performance, ensures safe and accurate prescription fulfillment, and provides patient counseling and immunizations while following legal and regulatory requirements. The position also supports clinical services where permissible, including testing and prescribing services, and helps improve access to care and patient outcomes. The Pharmacy Manager oversees onboarding and training for pharmacy staff, supports licensure progress, manages schedules and staffing needs, and works with the Store Manager to maintain a pipeline of cross-trained colleagues. The role monitors operational reporting and develops action plans covering workflow, service, patient care, and compliance. The manager must remain flexible to business needs and maintain current clinical and technical skills. This full-time position is eligible for CVS Health benefits and an incentive program. The stated pay range is $65.00–$85.00 per hour; actual pay depends on experience, education, geography, and other relevant factors.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to maintain attention and focus, shift between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
Ability to use mathematical reasoning for prescription calculations, such as quantities and days’ supply.
Ability to identify challenging interactions and select an appropriate course of action.
Physical ability to remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and use precise control of equipment.
Close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Ability to communicate spoken information accurately and receive detailed information orally.
Leadership skills, including leading by example, delegating, empowering and motivating team members, fostering collaboration, solving problems, adapting to change, and taking accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead, develop, coach, and manage the pharmacy team, including setting standards, recognizing success, providing feedback, managing performance, and addressing performance gaps.
Provide and oversee safe and appropriate dispensing, patient counseling, immunizations, and other patient care practices.
Oversee pharmacy team performance during bench shifts and coach team members to improve performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians who are learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Conduct onboarding and training for newly hired Technicians and Pharmacists in the store and district, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, assess performance, deliver annual reviews, and address gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting and create action plans to address operational, workflow, service, patient-care, and compliance gaps.
Build a safe, empowering, inclusive team culture and encourage feedback, taking relevant action in response.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support clinical care services, including testing and prescribing where permissible, and empower the pharmacy team to provide holistic care.
Follow applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements related to controlled substances, recordkeeping, patient privacy, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within designated timeframes.
Perform additional tasks as directed by a Supervisor or Manager.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members as appropriate.