Pharmacy Manager

CVS Health•Boston, MA

4d•$65 - $85

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and manage change and performance opportunities. They model compassionate care, support team members’ success, oversee pharmacy operations, and ensure that work is conducted safely and in compliance with applicable laws and regulations. The role includes working the pharmacy bench, counseling patients, supporting immunization and clinical services, managing inventory, onboarding and training colleagues, and coordinating with the Store Manager and pharmacy leadership. The position requires flexibility to meet scheduling and business needs, including regular and predictable attendance at nights and weekends.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer service and ability to understand and appropriately respond to patients’ reactions.
Verbal and written communication skills, including active listening and accurate communication of important instructions.
Ability to use mathematics to calculate prescription quantities and days’ supply.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to complete the listed physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Leadership skills, including delegation, motivation, coaching, feedback, problem-solving, adaptability, accountability, and the ability to discipline or terminate pharmacy team members.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, promote best practices, coach team members, and address performance opportunities.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and strengthen pharmacy performance through coaching and follow-up.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Conduct onboarding and training for new Technicians and Pharmacists, and monitor progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and track their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, provide annual reviews, and address gaps.
Remain flexible to scheduling and business needs, and write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, inclusive, empowering team culture, invite feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.