Pharmacy Manager

Walgreens • Belle Glade, FL

4d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting and clinical healthcare services to patients, including medication counseling, immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in compliance with regulatory requirements and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development.

The position manages pharmacy operations and staff, including scheduling, task assignments, training, coaching, performance reviews, hiring support, and employee relations. It works with the Store Manager and other leaders to improve business performance, develop community relationships, and promote Walgreens health and wellness services. The role also maintains required pharmacist licensing and credentials and stays current with pharmacy, healthcare, retail, and management practices.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
• Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• For internal candidates, at least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, identify their needs, resolve issues, answer questions, and provide a positive patient experience.
• Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
• Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows; oversee staff scheduling, assignments, and activities; solicit team suggestions; and manage pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to define and develop strategic business opportunities.
• Maintain knowledge of pharmacy technology systems and support staff and patients with those systems.
• Identify opportunities to improve productivity and ensure insurance claims are processed accurately; resolve payment and patient issues with insurers and medical providers and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions and address questions about medications, dosages, refills, interactions, allergies, or alternatives.
• Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
• Partner with centralized support on patient registration and exception resolution.
• Conduct virtual product reviews in virtual environments in accordance with company procedures and guidelines.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functioning, presentable, and efficient department.
• Prepare and submit records, reports, and other documentation required to operate the pharmacy business and comply with state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination decisions as needed, and ensure compliance with employment laws.
• Partner with the Store Manager to establish expectations and goals, promote teamwork, recognize staff improvements, and foster a shared vision.
• Oversee staff training and formal performance reviews; identify high-potential team members and collaborate on their career progression.
• Address employee relations concerns, complaints, conflicts, and team-member welfare to support morale and positive working relationships.
• Maintain required licensing, credentialing, and certification for clinical services; complete required education credits and company training.
• Maintain and enhance pharmacy and healthcare knowledge, stay aware of retail and management developments, and pursue practices that improve business acumen and pharmacy performance.
• Monitor own performance, seek constructive feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
• Develop relationships with local medical professionals and promote pharmacy business and health and wellness awareness in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager