Pharmacy Manager

CVS Health•Bryan, OH

22d•$65 - $85

About The Position

At CVS Health, the Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. The manager models genuine care and excellence, supports awareness of new programs, onboards pharmacy colleagues, and recognizes team successes. They work at the bench, coordinate team activity, counsel patients, and ensure compliance with legal and regulatory requirements. The role is responsible for effective pharmacy operations and team management, including safe and accurate prescription fulfillment, compassionate patient service, immunization delivery, inventory management, colleague training and licensure progress, regulatory compliance, performance management, scheduling, and operational improvement. The manager partners with the Store Manager and pharmacy colleagues to support a strong talent pipeline and a safe, inclusive, and engaging workplace. The Pharmacy Manager also supports pharmacist-delivered clinical services where permitted, maintains relevant clinical and technical skills, and complies with applicable laws, professional standards, ethical principles, and CVS Health policies. This is a full-time role with anticipated hours of 40 per week. The stated pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Ability to provide friendly customer service, understand patient reactions, and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Mathematical reasoning skills to calculate prescription quantities and days’ supply.
Problem-resolution skills to choose appropriate actions in challenging patient or colleague interactions.
Ability to complete the listed physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Ability to communicate and receive detailed information orally.
Leadership skills, including delegation, team motivation, coaching, feedback, problem-solving, adaptability, and accountability.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead the pharmacy team during bench shifts, coach team members, follow up consistently, and strengthen pharmacy performance measures.
Direct the team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their timely completion of licensure requirements.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, CVS Health policies, controlled-substance requirements, patient privacy and security requirements, and workplace safety practices.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate, empower, motivate, coach, reinforce, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Solve problems, adapt to changing circumstances, take accountability, and perform additional tasks as directed by a Supervisor or Manager.