Pharmacy Manager

Walgreens • Milwaukee, OK

3d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients, promotes safe and effective medication use, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, and patient experience, while leading staff performance, engagement, training, coaching, and professional development.

The role oversees pharmacy operations and regulatory compliance, supports patient care and clinical services, manages pharmacy staffing and performance, and works with the Store Manager and community healthcare providers to support business growth and wellness awareness. Walgreens reports approximately 8,500 stores and 220,000 team members. The salary range and benefits are referenced in the posting, but no salary figures or specific benefit details are provided.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
• Experience performing prescription dispensing activities that demonstrate strong working knowledge of applicable state and federal controlled substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates, at least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, offer assistance, resolve issues, and provide a positive patient experience.
• Promote Walgreens healthcare services and proactively connect patients with consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other wellness services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medications, and over-the-counter products; refer patients to medical providers as needed.
• Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, and accurate prescription dispensing.
• Ensure pharmacy operations comply with regulations, company policies, controlled substance laws, and Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, and solicit team suggestions.
• Oversee pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities.
• Maintain knowledge of pharmacy information technology systems and support staff and patients in using them.
• Identify productivity improvements and ensure insurance claims are processed accurately.
• Resolve patient issues with insurance companies and medical providers and conduct or participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
• Partner with centralized support on patient registration, exception resolution, and patient issue resolution.
• Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
• Prepare and submit records, reports, and other documentation required by law and to operate the pharmacy.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure employment law compliance.
• Set staff expectations and goals with the Store Manager, promote teamwork, and foster a shared vision.
• Recognize staff improvements, oversee training, conduct formal performance reviews, identify high-potential team members, and support career progression.
• Address employee relations concerns and support team morale by responding to welfare concerns, complaints, and conflicts.
• Maintain required licensing, credentialing, and certification for clinical services.
• Keep pharmacy and healthcare knowledge current, pursue best practices, and complete required education credits and company training.
• Seek professional development through self-monitoring, feedback, and mentorship from the Healthcare Supervisor and Store Manager.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory performance data; manage asset protection and inventory.
• Identify performance trends and opportunities for improvement.
• Build relationships with local physicians, nurses, and other healthcare providers and promote the pharmacy within the community.
• Support the Store Manager in expanding community health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager