Pharmacy Manager

CVS Health•Katy, TX

11d

About The Position

At CVS Health, Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and lead through change. They serve as role models, cultivate a culture of excellence, and identify and address performance opportunities. The role includes overseeing pharmacy operations and team members, supporting safe and accurate prescription fulfillment, counseling patients, providing immunizations and clinical services where permitted, and ensuring compliance with applicable laws, regulations, and company policies. Pharmacy Managers oversee onboarding and training for pharmacists and technicians, manage performance and scheduling, partner with the Store Manager on talent development, and review business reporting to create action plans. They foster a safe, inclusive, and empowering team environment, maintain their clinical and technical skills, and help improve patient access and outcomes.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including the ability to respond appropriately to patients.
Verbal and written communication and active listening skills.
Mathematical reasoning skills for prescription dispensing calculations.
Problem-solving skills to resolve challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, and manage pharmacy team members.
Ability to adapt to changing circumstances and take accountability.
Ability to meet the stated physical demands, including standing or remaining upright for extended periods, lifting and moving items, reaching, repetitive finger movements, stooping, and close visual work.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts, coach them, follow up consistently, and strengthen pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory using established best practices, with particular attention to cold chain products.
Onboard and train new technicians and pharmacists for the store and district, including CVS workflow, and monitor timely completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues and support their required training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, provide annual reviews, and address performance gaps.
Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking relevant action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered testing and prescribing services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and coach, reinforce, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.