Pharmacy Manager

Walgreens•Topeka, KS

24d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and clinical healthcare services to patients, while ensuring medications are compounded, reviewed, dispensed, and verified accurately and in compliance with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The role includes counseling patients on medications and related health needs; performing pharmacist duties and clinical services such as immunizations and diagnostic testing; managing pharmacy operations, scheduling, records, technology, and regulatory compliance; and resolving patient and insurance issues. The Pharmacy Manager also leads hiring and performance management in collaboration with the Store Manager, develops pharmacy staff, analyzes business performance, and builds relationships with the local medical community to support pharmacy growth and community health awareness.

Requirements

BS in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription-dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, verification, and dispensing prescribed medications accurately.
Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Manage pharmacy workflow, including staff scheduling, role assignments, coordination, opening and closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support for patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee training, conduct performance reviews, and support career progression.
Address employee-relations concerns, complaints, and conflicts, and support team-member morale and welfare.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support health and wellness awareness and business growth.