Pharmacy Manager

Walgreens•Villa Park, IL

4d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting and clinical healthcare services to patients, including medication-use guidance, drug interaction awareness, immunizations, diagnostic testing, and patient outcome services. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance, engagement, training, coaching, and development. The Pharmacy Manager leads patient service and pharmacy operations, including counseling patients, dispensing prescriptions, coordinating clinical services, ensuring legal and policy compliance, managing pharmacy systems and workflow, resolving insurance and patient issues, and maintaining pharmacy facilities and records. The role also collaborates with the Store Manager on staffing, team performance, business planning, community relationships, and growth opportunities. The position requires current pharmacist licensure in the states within the district and a pharmacy degree from an accredited institution.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities that demonstrate strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, and accurate prescription review and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee scheduling, role assignments, activity coordination, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, allergies, alternative medications, and other healthcare questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews when applicable and according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain an efficient and presentable department.
Prepare and submit records, reports, and other documentation required by state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Establish staff expectations and goals, promote teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
Maintain required licensing, credentialing, and certifications for clinical services; complete required education credits and company training.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge, and seek professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and opportunities for improvement.
Develop relationships with local healthcare providers, promote the pharmacy business in the community, and support the Store Manager in increasing community health and wellness awareness.