Pharmacy Manager

Walgreens•Corinth, TX

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, and professional development through training, coaching, and formal performance management. The position leads patient service and pharmacy operations, including counseling patients, dispensing medications, maintaining regulatory compliance, coordinating workflow and schedules, supporting pharmacy technology, addressing insurance and prescription issues, and maintaining pharmacy facilities and records. It also oversees staff hiring and performance in partnership with the Store Manager, develops relationships with the local medical community, promotes healthcare services, and reviews pharmacy performance data to identify opportunities for improvement.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if on file, and no written disciplinary actions in the prior 12 months.

Nice To Haves

For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if on file.

Responsibilities

Engage patients, offer assistance, resolve issues, and model customer service practices that promote a positive patient experience.
Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance requirements, including Good Faith Dispensing procedures.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, and coordination; solicit team suggestions; and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology.
Identify productivity opportunities and ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and participate in third-party audits.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews when applicable, following company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Partner with the Store Manager to set expectations and goals, promote teamwork, recognize improvements, identify high-potential employees, and support career progression.
Oversee staff training and conduct formal performance reviews; address employee relations concerns and support employee welfare and morale.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and company training; and pursue professional development.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Build relationships with local medical professionals, promote the pharmacy in the community, and support the Store Manager in expanding community awareness of health and wellness.