Pharmacy Manager

CVS Health•Russellville, AR

14d•$65 - $81

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance. The role models CVS Health’s commitment to safe, compassionate, and high-quality care while overseeing pharmacy operations and ensuring compliance with applicable laws, regulations, professional standards, and company policies. The manager supports safe and accurate prescription fulfillment, patient counseling, immunization, clinical services where permissible, inventory management, onboarding and training, scheduling, performance management, and operational improvement. The position also partners with the Store Manager to maintain a pipeline of colleagues trained to support pharmacy operations and builds an inclusive, psychologically safe team environment.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to attend work regularly and predictably, including nights and weekends.
Ability to concentrate and transition quickly between tasks while confirming prescription information and label accuracy.
Customer service, team orientation, verbal and written communication, and active-listening skills.
Mathematical reasoning sufficient to calculate prescription quantities and days’ supply.
Problem-solving skills for challenging patient or colleague interactions.
Ability to lead and manage a team, delegate, motivate, coach, provide feedback, and adapt to changing circumstances.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust machines precisely.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to convey and receive detailed information through spoken communication.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead pharmacy team members during bench shifts, coach them, and follow up on pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and resolve insurance or medication issues proactively.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Conduct onboarding for new Technicians and Pharmacists, including workflow training, and monitor completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, deliver annual reviews, and address performance gaps.
Adapt to scheduling and business needs, write or delegate and oversee the pharmacy schedule, and help maintain a safe and inclusive team dynamic.
Review business reports and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Follow applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Demonstrate attention and focus, customer service, communication, mathematical reasoning, and problem-resolution skills.
Lead by example, delegate tasks, motivate and coach team members, provide feedback, and address team performance, including discipline or termination when appropriate.
Complete additional tasks as directed by a Supervisor or Manager.