Pharmacy Manager

Walgreens•Pleasant Hill, CA

11d

About The Position

The Pharmacy Manager provides patient-focused pharmacy consulting and clinical healthcare services, including medication counseling, immunizations, diagnostic testing, disease-state management, and patient outcome services. The role ensures that prescribed medications are reviewed, compounded, dispensed, and verified accurately in accordance with applicable regulations and company policies. The manager oversees efficient pharmacy operations, inventory and financial performance, patient experience, and the performance, engagement, training, and professional development of pharmacy staff. The position manages pharmacy workflow and staff scheduling, supports pharmacy technology and insurance-billing processes, maintains department operations and records, and works with the Store Manager and local healthcare community to improve business performance and promote pharmacy services. The role also maintains required professional credentials and develops its own pharmacy, healthcare, and management knowledge.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if on file, and no written disciplinary actions in the past 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if on file.

Responsibilities

Engage patients, provide assistance, resolve issues, and model customer-service practices that support a positive patient experience.
Promote Walgreens healthcare services and provide patient consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and Good Faith Dispensing requirements, including controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activities, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology.
Identify productivity improvements and ensure insurance claims are processed accurately; work with insurers and medical providers to resolve patient issues and participate in third-party audits.
Follow up with medical providers about prescriptions, dosages, refills, interactions, allergies, alternatives, and questions.
Partner with centralized support on patient registration, exception resolution, and patient issues; conduct virtual product reviews according to company procedures in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required to operate the pharmacy business and comply with state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination; support employment-law compliance, team goals, teamwork, and a shared vision.
Oversee staff training and performance reviews, recognize improvements, identify high-potential team members, support career progression, and address employee relations concerns.
Support employee welfare and morale by addressing complaints and conflicts and fostering positive working relationships.
Maintain required licensing, credentialing, and certification; keep pharmacy and healthcare knowledge current; complete required education credits and training.
Pursue professional development through self-monitoring, constructive feedback, and mentoring from the Healthcare Supervisor and Store Manager.
Communicate relevant corporate health and wellness service or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; oversee asset protection and inventory management; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers and promote pharmacy services and health and wellness awareness in the community.