Pharmacy Manager

Walgreens•Boca Raton, FL

4d•$67 - $91

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients, supports the safe and accurate use of medications, and delivers preventive and clinical healthcare services such as immunizations and diagnostic testing. The role ensures medications are compounded, reviewed, dispensed, and verified in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The Pharmacy Manager oversees daily pharmacy operations, including patient counseling, prescription fulfillment, compliance, staffing, workflow, pharmacy systems, insurance claims, records, and maintenance. The position partners with the Store Manager and healthcare providers to improve business performance and expand health and wellness services in the community. It also recruits, trains, coaches, and manages pharmacy staff while maintaining required professional licenses and credentials.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates only: an average leadership-behavior rating of at least 3.0 on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average leadership-behavior rating of 3.7 or above on the last performance review, if one is on file.

Responsibilities

Engage patients, address questions and concerns, and deliver a positive, empathetic, and inclusive patient experience.
Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with state and federal regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish and manage efficient pharmacy workflows, including staff scheduling, role assignments, activity coordination, opening and closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and work with insurers and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, allergies, and alternatives, and to answer provider questions.
Perform clinical and wellness services such as immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit pharmacy records, reports, and documentation required by law and company procedures.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, conflicts, and staff welfare to support morale and positive working relationships.
Maintain required licenses, credentials, and certifications for clinical services.
Keep pharmacy and healthcare knowledge current, complete required education and training, and pursue professional development.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory activities; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers, promote pharmacy services in the community, and support health and wellness awareness and business growth.