Pharmacy Manager

CVS Health•Kalamazoo, MI

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and cultivate a culture of safety, excellence, inclusion, and accountability. The role combines hands-on pharmacy work with direct team management, coaching, onboarding, performance oversight, and operational planning. Managers oversee pharmacy operations and prescription fulfillment, support patient counseling and immunizations, and help patients access clinical services where permitted. They also maintain compliance with applicable laws, regulations, professional standards, and CVS Health policies, while working flexibly to meet scheduling and business needs.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate, pivot between tasks, and verify prescription information and labeling for patient safety.
Customer service, team orientation, communication, active listening, mathematical reasoning, and problem-resolution abilities.
Ability to complete required training within the designated timeframe.
Ability to meet the position’s physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, bending or stooping, and close visual work.
Ability to communicate spoken instructions accurately and receive detailed information orally.
Ability to lead, delegate, motivate, coach, and manage pharmacy team members.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead the pharmacy team during bench shifts, coach team members, follow up consistently, and strengthen pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing others to follow workflow procedures and safety guardrails.
Promote positive patient experiences through empathetic, compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and identify, engage, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, including protecting cold chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual performance reviews, and address performance gaps.
Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee preparation of the pharmacy schedule.
Review business reports, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Demonstrate attention and focus, shift between tasks as needed, and verify prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Communicate effectively, listen actively, and understand verbal and written communications with patients and colleagues.
Use mathematical reasoning to determine prescription quantities and supplies.
Resolve challenging patient or colleague interactions by selecting an appropriate course of action.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and promote high performance.
Use problem-solving, adaptability, and accountability to address challenges and changing circumstances.
Coach, reinforce, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.