Pharmacy Manager

Walgreens • Boca Raton, FL

3d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services to patients, supports the effective and safe use of medications, and delivers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The role manages pharmacy workflow, financial performance, inventory, and patient experience, while leading pharmacy staff performance, engagement, training, coaching, and formal performance management.

The Pharmacy Manager oversees pharmacy operations and patient services, maintains regulatory compliance, and works with the Store Manager and healthcare providers to address patient needs and improve pharmacy performance. The position also supports employee development, community engagement, business planning, and Walgreens health and wellness initiatives.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
• Experience performing prescription dispensing activities demonstrating strong knowledge of applicable state and federal controlled substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, provide assistance, resolve issues, and model customer service practices that support a positive patient experience.
• Connect patients with pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
• Ensure pharmacy operations comply with regulations, company policies, standards, and controlled substance laws, including Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions.
• Open and close the pharmacy and manage shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities.
• Maintain knowledge of pharmacy information technology systems and support staff and patients with their use.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve payment rejections and patient issues with insurers and medical providers, including through third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
• Perform clinical and wellness services such as immunizations, diagnostic testing, and disease state management.
• Partner with centralized support for patient registration and exception resolution; conduct virtual product reviews according to company procedures when working in virtual environments.
• Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional, presentable, and efficient department.
• Prepare and submit pharmacy records, reports, and other documentation required by law.
• Collaborate with the Store Manager on hiring, discipline, and termination; ensure compliance with employment laws.
• Establish staff expectations and goals, foster teamwork, recognize improvements, and manage staff training and formal performance reviews.
• Identify high-potential team members and collaborate with the Store Manager on career progression; address employee relations concerns and support team morale.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training.
• Pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
• Build relationships with local healthcare providers and promote the pharmacy and health and wellness services in the community.
• Support the Store Manager in expanding community health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager