Pharmacy Manager

CVS Health • Walnut Cove, NC

12d • $65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and manage performance and change. The role models compassionate care, supports patient counseling and immunization, oversees safe and accurate prescription fulfillment, and ensures pharmacy operations comply with legal, regulatory, and company requirements. The manager oversees pharmacy staff and workflow, supports training and onboarding, monitors operational reporting, and partners with the Store Manager to support staffing and talent development. The role also supports pharmacist-delivered clinical services where permitted and helps maintain a safe, inclusive, and engaging team environment.

Requirements

• Active Pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not listed on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate on tasks, shift between tasks to meet patient and business needs, and verify prescription information and label accuracy.
• Ability to provide friendly customer service, understand patients’ reactions, and respond appropriately.
• Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
• Ability to use mathematics to determine quantities, days’ supply, and required medication packaging.
• Ability to identify challenging interactions and select an appropriate course of action.
• Ability to lead, delegate, motivate, collaborate, solve problems, adapt, and maintain accountability.
• Ability to complete the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movement, precise machine adjustment, and stooping; close visual acuity; and lifting or exerting force up to 20 lbs. occasionally and up to 10 lbs. frequently.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts; coach team members and follow up to strengthen pharmacy performance measures.
• Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
• Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular focus on cold chain products.
• Conduct onboarding for new Technicians and Pharmacists for the store and district, and ensure trainees complete required training and licensure on time.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and ensure their required training is on track.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation; deliver annual reviews and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans to address operational, service, patient-care, and compliance gaps.
• Build a safe, empowering, inclusive team culture and encourage feedback, taking appropriate action in response.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements concerning patient safety, controlled substances, privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
• Lead by example; delegate, motivate, coach, provide feedback to, discipline, or terminate team members as appropriate; solve problems, adapt to change, and take accountability.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed