Pharmacy Manager

Walgreens•Gladstone, OR

20d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, disease state management, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and formal performance management. The position leads pharmacy operations and patient services, including counseling patients, dispensing medications, maintaining regulatory compliance, supporting pharmacy systems, resolving insurance and patient issues, and managing the pharmacy department’s facilities and records. It collaborates with the Store Manager on business opportunities, staffing, performance, and community health initiatives. The manager also maintains required credentials and develops pharmacy and management knowledge.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Maintain licensing, credentialing, and certification required by federal and state regulations to provide clinical services.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and promote a positive patient experience.
Model customer-service practices and proactively connect patients with pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately, resolve payment rejections and patient issues, and participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functioning, presentable, efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination; ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts and support team morale and employee welfare.
Maintain required licensing, credentialing, and certifications; complete required education credits and company training.
Keep pharmacy and healthcare knowledge current, pursue best practices, monitor personal performance, seek feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding health and wellness awareness.