Pharmacy Manager

CVS Health•Lakewood, NJ

19d

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The role models compassionate care, supports pharmacy programs, onboards team members, and recognizes colleagues. The manager also works at the pharmacy bench, supports meaningful patient counseling, and ensures compliance with legal and regulatory requirements. The Pharmacy Manager is responsible for the effective management of pharmacy operations and personnel. This includes safe and accurate prescription fulfillment, immunization services, inventory management, onboarding and training, regulatory compliance, staff performance, scheduling, operational reporting, and action planning. The manager partners with the Store Manager to maintain a pipeline of colleagues trained to support pharmacy operations. The role promotes a safe, inclusive, and engaging workplace, maintains clinical and technical skills, and supports pharmacist-delivered clinical services where permitted. The position requires regular and predictable attendance, including nights and weekends, and is a full-time role with 48 anticipated weekly hours.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills for prescription quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Team leadership skills, including delegation, motivation, coaching, feedback, and accountability.
Ability to perform the stated physical demands, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and spoken communication.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts; coach them and follow up consistently to strengthen pharmacy performance.
Support safe and accurate prescription fulfillment by following and directing the team to follow pharmacy workflow procedures and safety guardrails.
Provide empathetic, compassionate patient care; coach the team to collaborate with patients’ healthcare teams and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, provide CVS workflow training, and track required training and licensure progress.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation, deliver annual reviews, and address performance gaps.
Remain flexible for scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking relevant action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, set a positive tone, delegate tasks, empower and motivate team members, and foster collaboration and high performance.
Use problem-solving, adaptability, and accountability to address challenges and changing circumstances.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.