Pharmacy Manager - Store 17927

CVS Health•Queen Creek, AZ

7d•$65 - $85•Onsite

About The Position

The Pharmacy Manager leads and develops the retail pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The manager serves as a role model, supports team onboarding and recognition, and consistently demonstrates effective pharmacy practice at the bench, including patient counseling and compliance with legal and regulatory guidelines. The role includes managing pharmacy operations and team performance, supporting safe and accurate prescription fulfillment, improving patient experiences, offering immunizations and clinical services where permissible, managing inventory, and ensuring compliance with applicable laws and company policies. The Pharmacy Manager partners with the Store Manager and district colleagues on staffing, training, talent development, and pharmacy performance. The position requires flexibility to meet scheduling and business needs, including nights and weekends, and includes leadership responsibilities such as scheduling, coaching, feedback, performance reviews, and addressing performance gaps. The role also involves maintaining clinical and technical skills through required training and continuing education, supporting patient access to care and outcomes, and fostering a safe, inclusive, empowering team environment. The position is full time, with 40 anticipated weekly hours. The stated typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, pivot between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening.
Ability to use mathematics to calculate prescription quantities, days’ supply, and bottle counts.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to lead, delegate, motivate, coach, and manage team performance.
Ability to work nights and weekends and maintain regular, predictable attendance.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and handle objects with visual precision.
Close visual acuity for tasks such as transcribing, using a computer terminal, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to communicate and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead and develop the pharmacy team to provide exceptional patient care and promote best practices.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts; coach team members and follow up to strengthen pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote compassionate, empathetic patient experiences; collaborate with patients’ healthcare teams and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with special attention to cold chain products.
Onboard new Technicians and Pharmacists for the store and district, provide CVS workflow training, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
Remain flexible for scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Establish a culture of safety, empowerment, and inclusion; encourage feedback and take relevant action to support psychological safety.
Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate colleagues, foster collaboration, solve problems, adapt to changing circumstances, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a supervisor or manager.