Pharmacy Manager

Walgreens•Cincinnati, OH

19d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and formal performance management. The position leads patient-service and pharmacy operations, including counseling patients, dispensing medications, overseeing workflow and compliance, supporting pharmacy technology, resolving insurance and prescription issues, and maintaining the pharmacy department. It also involves staff hiring and performance management, continued professional development, communication with pharmacy staff, analysis of business performance, and relationships with the local medical community. The manager works with the Store Manager and other Walgreens leaders to support pharmacy services and community health initiatives.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as needed.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems.
Identify productivity improvements and ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
Perform clinical and wellness services such as immunizations, diagnostic testing, and disease-state management.
Partner with centralized support for patient registration and exception resolution, and assist with patient issues.
In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
Oversee pharmacy department maintenance, housekeeping, repairs, cleaning, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal laws.
Collaborate with the Store Manager on staff hiring, discipline, and termination as needed, while ensuring employment-law compliance.
Partner with the Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision.
Recognize staff improvements, implement rewards programs, oversee training, conduct formal performance reviews, identify high-potential team members, and support career progression.
Address employee relations concerns, check on employee welfare, resolve complaints and conflicts, and support team morale.
Maintain required licensing, credentialing, and certification; keep pharmacy and healthcare knowledge current; complete required education credits and company training.
Pursue professional development, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy in the community and support health and wellness awareness.