Pharmacy Manager

CVS Health • Linden, NJ

22d • $65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The role models CVS Health’s values, sets expectations for pharmacy performance, supports team members’ development, and ensures safe, accurate, and compliant pharmacy operations.

The manager oversees pharmacy workflow and team performance, provides coaching and follow-up, supports prescription fulfillment and patient counseling, and promotes immunizations and pharmacist-delivered clinical services where permitted. The role also manages inventory, including cold-chain products; conducts onboarding and training for pharmacists and technicians; supports licensure readiness; and ensures compliance with applicable laws, regulations, professional standards, and company policies.

The Pharmacy Manager partners with the Store Manager on talent planning, oversees Staff Pharmacists and District Support Pharmacists where applicable, manages performance, and prepares or oversees the pharmacy schedule. The manager reviews operational reporting, develops action plans, fosters a safe and inclusive workplace, maintains relevant clinical and technical skills, and adapts to scheduling and business needs. Regular and predictable attendance, including nights and weekends, is required.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Ability to provide friendly customer service, recognize patient reactions, and respond appropriately.
• Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle counts for prescriptions.
• Ability to assess challenging patient or colleague interactions and select an appropriate course of action.
• Ability to lead, delegate, coach, provide feedback, motivate colleagues, solve problems, adapt, and take accountability.
• Ability to meet the position’s physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work. Frequently lift or exert up to 10 lbs., occasionally up to 20 lbs., and consistently move objects using negligible force.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts; coach team members and follow up on pharmacy performance measures.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
• Promote compassionate patient care, collaborate with patients’ healthcare teams, and proactively address insurance or medication issues.
• Offer and deliver immunizations, and identify and support technicians who are learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Conduct onboarding and training for new technicians and pharmacists in the store and district, and monitor completion of required training and licensure steps.
• Ensure compliance with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and create action plans addressing workflow, service, patient care, and compliance gaps.
• Build a safe, empowering, inclusive team culture and encourage feedback, taking appropriate action in response.
• Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Lead by example, delegate tasks, empower and motivate colleagues, foster collaboration, solve problems, adapt to change, and take accountability.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed