Pharmacy Manager

CVS Health • Tallahassee, FL

4d

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. The role sets an example of genuine care and high standards, supports awareness of pharmacy programs, onboards pharmacy team members, and recognizes colleagues’ contributions. The manager works at the pharmacy bench, guides the team, counsels patients, and ensures compliance with legal and regulatory requirements.

The Pharmacy Manager oversees safe and appropriate dispensing, counseling, immunization, prescription fulfillment, workflow, inventory practices, and patient experiences. The role trains and supports technicians and pharmacists, manages performance and scheduling, monitors operational reporting, and develops action plans. The manager partners with the Store Manager to maintain a pipeline of trained colleagues and escalates compliance concerns when needed. The role also supports pharmacist-delivered clinical services where permitted and maintains current clinical and technical knowledge while complying with applicable laws, professional standards, and company policies.

Requirements

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills to calculate quantities, days’ supply, and bottle counts for prescriptions.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to complete the physical demands of the role, including extended periods upright, lifting and moving items, reaching, repetitive finger movements, stooping, and close visual work.
• Ability to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently.
• Ability to communicate spoken instructions accurately and receive detailed information orally.
• Team leadership skills, including delegation, motivation, coaching, feedback, accountability, and adaptability.
• Ability to work regular and predictable hours, including nights and weekends.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts and improve pharmacy performance through coaching and consistent follow-up.
• Direct safe and accurate prescription fulfillment by following workflow procedures and using safety guardrails.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and track timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs, contribute to a safe and inclusive team environment, and write or oversee the pharmacy schedule.
• Review business reporting, identify operational gaps, and develop action plans for workflow, service, patient care, and compliance.
• Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
• Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing services, where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance requirements, patient privacy and security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Lead by example, delegate and empower team members, motivate the team, solve problems, adapt to change, and provide coaching, feedback, discipline, or termination as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed