Pharmacy Manager

CVS Health•Saint Joseph, MI

23d

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and manage change and performance opportunities. They model excellence and genuine care, support program awareness and onboarding, recognize colleagues, and maintain best practices while working the pharmacy bench—including coordinating the team, counseling patients, and following legal and regulatory requirements. The Pharmacy Manager directly manages pharmacy operations and team performance. The role includes safe and appropriate dispensing, counseling, and immunizing; coaching team members; supporting accurate prescription fulfillment and inventory management; resolving patient insurance and medication issues; and delivering clinical services where permitted. The manager also oversees onboarding and training, ensures compliance with pharmacy regulations and company policies, coordinates staffing and scheduling, reviews operational reporting, develops action plans, and fosters a safe, inclusive, and psychologically supportive team environment. The position requires regular and predictable attendance, including nights and weekends, and may involve working at other locations across the market to meet business needs. This is a full-time position with anticipated weekly hours of 40. The stated typical pay range is $65.00–$85.00 per hour. The role is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay. Full-time benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within designated timeframes.
Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Customer-service, team-orientation, and communication skills, including active listening.
Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle counts for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, and address team performance.
Ability to adapt to changing circumstances and take accountability.
Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach and stretch; use fingers repetitively; place, move, or lift items; make precise adjustments to machines; and stoop to move items between low and high positions.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently exert negligible force to move objects.
Ability to communicate detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead, develop, and manage the pharmacy team, modeling excellent patient care and professional conduct.
Promote safe and appropriate dispensing, counseling, and immunizing practices, and provide meaningful patient counseling.
Oversee the pharmacy team during bench shifts; coach team members and follow up on pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Provide compassionate patient service, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory using established best practices, with particular attention to cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor timely completion of training and licensure requirements.
Ensure pharmacy operations comply with state Board of Pharmacy regulations, escalating concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and oversee their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; assess performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational gaps, and develop action plans related to workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture, encourage feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, provide feedback, and address performance through coaching, discipline, or termination as appropriate.
Complete additional tasks as directed by a Supervisor or Manager.