Pharmacy Manager

CVS Health•Erlanger, KY

12d

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and manage change while identifying and addressing performance opportunities. The role models compassionate care and operational excellence, oversees pharmacy operations and bench shifts, and ensures prescription fulfillment is safe, accurate, and compliant with applicable laws and regulations. The manager oversees team performance, onboarding, training, scheduling, inventory, workflow, patient service, immunization delivery, and pharmacy compliance. They work with the Store Manager and other pharmacy colleagues to maintain a talent pipeline and develop team members. The position also supports pharmacist-delivered clinical services where permissible, regularly reviews business reporting, and builds a safe, inclusive, and empowering team culture. This is a full-time position with anticipated weekly hours of 31. Regular and predictable attendance, including nights and weekends, is required. The role is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay. The stated typical pay range is $65.00–$85.00 per hour.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer-service orientation, including proactively helping people, understanding patient reactions, and responding appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Ability to perform calculations such as determining tablet quantities, days’ supply, and bottle counts.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to complete physical activities including standing for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and close visual work.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Ability to communicate detailed spoken instructions accurately and receive detailed information orally.
Ability to lead by example, delegate tasks, empower and motivate team members, and promote collaboration and high performance.
Problem-solving, adaptability, and accountability, including taking ownership as circumstances change.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model excellence, and foster a safe, inclusive, and engaging team culture.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts, coach them, follow up consistently, and improve pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and identify and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with special attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and track their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual performance reviews, and address gaps.
Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting and develop action plans to address operational, workflow, service, patient-care, and compliance gaps.
Build psychological safety by inviting feedback and taking appropriate action.
Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Coach, reinforce, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Complete additional tasks as directed by a Supervisor or Manager.