Pharmacy Manager

Walgreens•Villa Rica, GA

23d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures that medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, staff performance, and staff development through training, coaching, and formal performance management. The Pharmacy Manager oversees pharmacy operations and compliance, including prescription dispensing, controlled-substance procedures, insurance claims, pharmacy systems, documentation, scheduling, and pharmacy facilities. The role provides patient counseling and clinical services, works with medical providers and insurers to resolve issues, and collaborates with the Store Manager and healthcare partners on business planning, community outreach, staffing, and pharmacy performance. It also maintains required credentials and develops its own pharmacy, healthcare, and management knowledge.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, address issues, answer questions, and model customer-service practices that support a positive and inclusive patient experience.
Promote pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, medication verification, medication management, and accurate prescription dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing and controlled-substance requirements.
Manage pharmacy workflow, staff scheduling, role assignments, shift changes, and pharmacy opening and closing.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients in using them; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately, resolve payment rejections and patient issues, and conduct or participate in third-party audits.
Communicate with medical providers to clarify prescriptions and address questions about medications, dosages, refills, interactions, allergies, and alternatives.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support to manage patient registration and exceptions; conduct virtual product reviews where applicable according to company procedures.
Maintain and improve the pharmacy department, including repairs, cleaning, equipment, and layout.
Prepare and submit records, reports, and other documentation required to operate the pharmacy business and comply with state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination, as appropriate, and ensure compliance with employment laws.
Set staff expectations and goals, foster teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential staff and collaborate with the Store Manager on career progression.
Address employee relations issues, support employee welfare, resolve complaints and conflicts, and maintain staff morale.
Maintain required licenses, credentials, and certifications for providing clinical services.
Keep pharmacy and healthcare knowledge current, complete required education and training, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support expansion of community health and wellness awareness.