Pharmacy Manager

CVS Health • Ocala, FL

24d

About The Position

At CVS Health, Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. They model genuine care and high standards, support awareness of new programs, onboard pharmacy team members, and recognize colleague success. They also work at the pharmacy bench, guide the team, counsel patients, and follow legal and regulatory requirements.

The Pharmacy Manager oversees pharmacy operations and team performance, ensuring safe and accurate prescription fulfillment, compassionate patient service, effective inventory practices, immunization delivery, and compliance with applicable requirements. The role includes onboarding and training technicians and pharmacists, managing staff performance and schedules, partnering with the Store Manager on talent development, reviewing business reports and creating action plans, and fostering a safe, inclusive, and empowering team culture. The manager maintains clinical and technical skills and supports pharmacist-delivered clinical services where permitted.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, switch tasks as needed, verify prescription information and label accuracy, and respond appropriately to patients and colleagues.
• Verbal and written communication skills, active listening, and ability to convey and receive detailed spoken instructions accurately.
• Ability to use mathematics to calculate quantities and days’ supply for prescriptions.
• Ability to identify challenging interactions and choose an appropriate course of action.
• Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach, stretch, stoop, and manipulate items; perform repetitive finger movements; and make precise adjustments to machines.
• Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; consistently move objects using negligible force.
• Ability to lead, delegate, motivate, coach, provide feedback, hold team members accountable, and adapt to changing circumstances.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, model best practices, recognize colleague success, and guide the team through change.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy team performance during bench shifts through coaching, follow-up, and attention to performance measures.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
• Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual performance reviews, and address gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reports, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
• Build a safe, empowering, inclusive team culture and psychological safety by inviting feedback and taking appropriate action.
• Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Demonstrate attention and focus, adaptability between tasks, prescription-information and label accuracy, customer service, communication, active listening, mathematical reasoning, and problem resolution.
• Lead by example, delegate and empower team members, foster collaboration, motivate colleagues, reinforce standards, provide feedback, and address team challenges, including discipline or termination when appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed