Pharmacy Manager

CVS Health•Bellevue, PA

21d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and manage performance and change. The role sets a positive example, supports team members through coaching and recognition, and helps create a safe, inclusive, and engaging workplace. The manager works at the pharmacy bench, oversees pharmacy operations and prescription fulfillment, and ensures patients receive compassionate counseling and immunizations. The position also supports clinical services, inventory management, onboarding and training, regulatory compliance, scheduling, performance reviews, and operational improvement. Pharmacy Managers collaborate with the Store Manager and pharmacy colleagues to maintain staffing and training pipelines and follow all applicable laws, professional standards, and company policies.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to focus on tasks, shift between tasks quickly, and verify prescription information and label accuracy.
Customer service, teamwork, communication, active listening, mathematical reasoning, and problem-resolution skills.
Ability to meet the physical demands of the role, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to communicate detailed information verbally and receive detailed oral instructions.
Leadership skills, including delegation, coaching, motivating team members, problem solving, adaptability, and accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts, coach them, and follow up consistently to strengthen performance.
Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflows and safety guardrails.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance and medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and track their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reports, identify operational gaps, and develop action plans for workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and provide coaching, feedback, discipline, or termination as appropriate.
Complete additional tasks as directed by a Supervisor or Manager.