Pharmacy Manager

CVS Health

6d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional, safe, and compliant patient care. The role sets a positive example, promotes best practices, leads through change, identifies performance opportunities, supports awareness of new programs, onboards pharmacy colleagues, and recognizes team successes. The manager also works at the pharmacy bench, coordinates the team, counsels patients, and ensures legal and regulatory requirements are followed. The manager oversees pharmacy operations and team performance, including prescription fulfillment, workflow, patient experience, immunization services, inventory, training, scheduling, regulatory compliance, and clinical care. The role partners with the Store Manager and pharmacy colleagues to maintain staffing and training pipelines, supports a safe and inclusive workplace, and uses business reporting to identify operational gaps and develop action plans. The manager maintains relevant clinical and technical skills and complies with applicable laws, professional standards, ethical principles, and CVS Health policies.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift quickly between tasks, and verify prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and clear exchange of information.
Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Problem-resolution skills to choose appropriate actions in challenging patient or colleague interactions.
Ability to lead by example, delegate, motivate, coach, provide feedback, and address team performance.
Ability to perform the listed physical activities, including prolonged standing and mobility, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and develop the pharmacy team, setting a positive example and fostering a culture of excellence, safety, empowerment, and inclusion.
Help improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts; coach colleagues and follow up consistently to improve pharmacy performance.
Ensure the team follows pharmacy workflow procedures and uses safety guardrails at every workstation to support accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and monitor timely completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance using observation, feedback, and results validation, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reports, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance gaps.
Build psychological safety by encouraging feedback and taking appropriate action; support an inclusive and engaging team dynamic.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted, and empower the team to provide holistic care.
Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, encourage collaboration, solve problems, adapt to changing circumstances, and provide feedback, discipline, or termination as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.