Pharmacy Manager

Walgreens • Independence, MO

5d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and clinical healthcare services to patients, including immunizations, diagnostic testing, and patient outcome services. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately under applicable regulations and company policies. The role oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, training, coaching, and professional development.

The manager leads patient service and pharmacy operations, counsels patients on medications and health needs, coordinates with medical providers and insurers, ensures regulatory and company-policy compliance, manages staffing and workflow, and maintains pharmacy systems, equipment, records, and facilities. The manager also oversees staff hiring and performance management in collaboration with the Store Manager, supports team development, analyzes pharmacy performance, and builds relationships with local healthcare providers and the community to promote pharmacy services and growth.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
• Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, offer assistance, resolve issues, answer questions, and model customer-service practices that create a positive patient experience.
• Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
• Ensure pharmacy operations comply with regulations, company policies, standards, and Good Faith Dispensing requirements, including applicable controlled-substance laws.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to define and develop strategic business opportunities.
• Maintain knowledge of pharmacy information systems and support staff and patients with those systems; identify opportunities to improve productivity.
• Ensure insurance claims are processed accurately, resolve payment rejections, and work with insurers and medical providers on patient issues and third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration, exception resolution, and patient issues; conduct virtual product reviews according to company procedures in virtual environments.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to keep the department functional, presentable, and efficient.
• Prepare and submit records, reports, and other documentation required by state and federal laws.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
• Establish staff expectations and goals, promote teamwork, recognize improvements, oversee training and performance reviews, identify high-potential team members, and support career progression.
• Address employee-relations concerns, complaints, and conflicts; support employee welfare and team morale.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and training.
• Pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory performance; oversee asset protection and inventory management; identify trends and improvement opportunities.
• Build relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy in the community and support health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager