Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager oversees efficient pharmacy operations, financial performance, inventory, patient experience, and pharmacy staff performance and development. The manager counsels patients about medication use and healthcare services, resolves patient and insurance issues, and works with medical providers as needed. The role oversees pharmacy workflow and compliance, including staffing, prescription processing, controlled-substance procedures, documentation, information technology, and pharmacy maintenance. It also collaborates with the Store Manager on business opportunities, staff hiring and performance, team development, and community health and wellness outreach.
Requirements
- BS in Pharmacy or PharmD degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
- Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
- For internal candidates, an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates, an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.
Responsibilities
- Engage patients, address questions and concerns, and model customer-service practices that support a positive patient experience.
- Promote Walgreens healthcare services, anticipate patient needs, and participate in community events as requested.
- Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, cost-effective alternatives, and over-the-counter products; refer patients to medical providers when appropriate.
- Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
- Ensure pharmacy operations comply with applicable regulations, company policies, and standards; establish efficient workflows and oversee scheduling, role assignments, coordination, opening, closing, and shift changes.
- Ensure compliance with Good Faith Dispensing procedures and state and federal controlled-substance laws.
- Collaborate with the Store Manager to identify and develop strategic business opportunities.
- Maintain knowledge of pharmacy technology systems and support staff and patients with their use; identify opportunities to improve productivity.
- Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and conduct or participate in third-party audits.
- Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
- Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
- Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
- Prepare and submit records, reports, and documentation required to operate the pharmacy and comply with state and federal laws.
- Collaborate with the Store Manager on hiring, discipline, and termination; ensure compliance with employment laws.
- Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee staff training, and conduct formal performance reviews.
- Identify high-potential team members and collaborate on career development; address employee relations concerns and support staff morale.
- Maintain required licenses, credentials, and certifications; complete required education and training and pursue professional development.
- Keep pharmacy staff informed about relevant corporate health and wellness services and strategies.
- Analyze pharmacy financial, customer-service, and inventory performance; oversee asset protection and inventory management and identify improvement opportunities.
- Build relationships with local healthcare providers and promote pharmacy business and community awareness of health and wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
